We’ve all been there. Staring at that Evri tracking update saying your parcel is “On its Way”? You’re probably wondering if this means you’ll actually see your parcel today. While this tracking status usually indicates your parcel has reached the local Evri depot, the reality of whether it’ll land on your doorstep today isn’t quite
In recent years, the name “Evri” has become synonymous with delivery woes across the UK. From missing parcels to inexplicable delays, the company has faced a barrage of criticism from both customers and experts alike. It’s not just a matter of a few isolated incidents; the dissatisfaction with Evri is widespread, painting a picture of
The government’s proposed digital ID card system could finally address one of the courier industry’s most shameful open secrets: the systematic failure to properly verify that delivery drivers have the legal right to work in the UK. While ministers frame the digital ID cards as a solution to migrant “pull factors,” the reality is that
A DPD delivery driver has managed to reach new depths of unprofessionalism by deliberately calling a customer “ugly” in an official delivery confirmation message, adding personal insults to the company’s already impressive portfolio of customer service failures. Rebecca Starr, 38, from Stevenage, was expecting an iPad and holiday clothes when the DPD driver made a
The “solution” to Evri’s notorious home delivery problems from those “in the know” has always been simple: just get your parcel delivered to a ParcelShop instead. But there’s a growing problem with this advice, retailers are getting fed up with being Evri’s unpaid customer service department and are walking away in increasing numbers. The latest
What a remarkable coincidence. Just four months after falling into foreign hands for the first time in its 508-year history, Royal Mail has magically managed to return to profit by doing what recently-privatised companies do best: gutting public services and calling it a “turnaround.” The postal service reported £12 million in operating profits for the
Thinking about treating yourself to some new threads from Next but wondering how smoothly your Next delivery will actually go? You’re wise to check first. While Next has built a solid reputation as one of Britain’s most reliable high street retailers, the reality is that even they can’t completely escape the chaos that is the
Royal Mail has managed to make its already dismal delivery performance even worse since falling under foreign ownership, with a staggering one in four first-class letters failing to arrive on time during the first months of Czech billionaire Daniel Kretinsky’s stewardship. The beleaguered postal service delivered just 75.9% of first-class mail within the required one