The issues at Yodel by InPost continue to drag on, with furious customers reporting that parcels remain stuck in transit for over three weeks following what the company has called a “software integration issue” with its newly acquired Yodel network.
What was supposed to be a game-changing merger creating the UK’s third-largest delivery company has instead turned into an operational disaster, leaving thousands of packages stranded in sorting facilities with no clear indication of when they’ll actually move.
Parcels Stuck Since Mid-September
The problems appear to have started around September 14th-15th, with customers reporting parcels that have been sitting in sorting facilities for over two weeks.
Tracking information shows packages repeatedly “departing” and “arriving” at the same locations without actually making any progress towards their destinations.
One frustrated customer on X wrote: “I have 12 parcels in Limbo. Inpost and Yodel. Looks like any parcel sent at the time of the merge is stuck. 14th -15th ish. Anything posted last 3-4 days are moving normally.”
Another user, Fi, shared: “I’ve got loads of parcels stuck in this delay too, have contacted both vinted and inPost (numerous ways) and getting absolutely zero response from either… one of my parcels was posted a fortnight ago and has been in sorting office for 11 days, it’s absolutely ridiculous!”
Vinted Users Disproportionately Affected by Issues at Yodel By InPost
What makes this situation particularly strange is that the integration issues appear to be disproportionately affecting Vinted buyers and sellers, while other retail contracts seem to be performing relatively normally.
Vinted has grown massively in popularity, particularly among younger buyers and sellers, due to its low prices and eco-credentials.
InPost had been one of its most celebrated features for ease of drop-off and pick-up through the automated locker network.
One X user, Adaline, captured the frustration perfectly: “Lo and behold, I’ve had two delayed parcels delivered today to @InPostUK locker. Yay for that. Two are still MIA, one of them since September 14th so I’m still mad as hell. I never thought I would ever say this, but Evri, forgive me for all the s**t I’ve ever said.”
The fact that parcels sent during the mid-September “blackout” period remain stuck while more recently posted items are moving normally suggests that InPost may have simply abandoned efforts to clear the backlog from that specific timeframe.
InPost Blames Software Integration Issues
InPost has acknowledged the problems, blaming them on “a software integration issue that resulted in delays within part of our network.”
In a statement posted on their website, the company said: “Since isolating the root cause, our engineers have been working around the clock to put the correct fixes in place, and the additional resource we have deployed means the backlog has significantly decreased.”
They added: “With parcels moving fluidly through our network, and all of our lockers now fully operational, we are confident in our progress towards quickly resolving the situation.
We are very aware of the delays and inconvenience we have caused, and for that we are truly sorry.”
However, customers affected by the delays aren’t seeing much evidence of this progress, with many reporting their parcels continue to sit untouched in sorting facilities three weeks after posting.
The Troubled Takeover Background
This operational chaos is just the latest chapter in what has been an extraordinarily troubled acquisition. The £106 million InPost-Yodel deal was meant to combine InPost’s innovative parcel locker network with Yodel’s traditional doorstep delivery capabilities, creating the UK’s third-largest delivery company.
But the merger was delayed for weeks and nearly derailed entirely by a bitter legal battle over ownership, with tech entrepreneur Jacob Corlett claiming he actually owned the majority of Yodel through warrants. A High Court battle ensued, with the dispute only recently resolved after a trial set for October 2025.
The integration problems may well be a consequence of this delayed and disrupted merger process, with systems integration rushed or poorly planned following the legal complications.
From “Great to Absolutely Appalling”
The irony isn’t lost on long-time InPost users, who had come to appreciate the service for its reliability and convenience.
One X user captured the sentiment: “InPost has gone from great to absolutely appalling in the last months, the delay caused by having a ‘middle man’ collection and then waiting for the courier to collect from them, coupled with terrible tracking, makes InPost now almost unusable.”
Until this episode, InPost had received widespread acclaim for its unfussy, low-cost approach. But by taking on Yodel – a company that consistently ranked at the bottom of customer satisfaction surveys alongside Evri – InPost has inherited operational challenges they’re clearly struggling to overcome.
What Should Affected Customers Do?
If your parcel has been stuck in the InPost/Yodel network since mid-September, your options are unfortunately limited.
For Vinted transactions, the platform’s buyer protection may offer some recourse, though this puts sellers in a difficult position through no fault of their own.
For retail purchases, contacting the retailer directly is your best bet, as they have greater leverage to demand answers.
Until InPost gets its integration issues sorted out properly, customers might want to think twice before choosing them as their delivery option.
The company that once represented a refreshing alternative to traditional courier chaos has, at least temporarily, become part of the problem.
Search for more information on essential services and delivery companies in our couriers section or check our retailer guides to see which delivery companies your favourite shops are using.
