A shocking discovery by a small business owner has exposed what may be happening to the thousands of ‘lost’ parcels that mysteriously “disappear” in Evri’s network every year – they’re ending up at auction houses where they’re sold for a fraction of their original value. Hayley Hanigan, who runs baby equipment rental company TinyExplorers, was…
Yet another Royal Mail price hike has been announced that will see small businesses paying significantly more for tracked parcel services from October 6th, despite the postal service’s catastrophically poor performance under foreign ownership continuing to deteriorate. The latest price increases target Royal Mail’s popular Tracked 24® and Tracked 48® business services, with small businesses…
Royal Mail has issued yet another service warning that will surprise absolutely nobody who’s been paying attention to the postal service’s steady decline under foreign ownership, announcing that deliveries to 20 UK postcodes face significant delays due to widespread staff shortages and operational failures. The latest excuse for poor service comes as the South Midlands…
A Yodel driver who suffered horrific injuries when three large dogs tore into her hand and exposed bone and tendons has finally received some measure of justice, nearly two years after an attack that highlights the dangerous working conditions faced by courier drivers across the UK. The driver was set upon by three Carpathian mountain…
The Competition and Markets Authority has handed Evri and DHL an unconditional victory, clearing their merger without any restrictions and paving the way for the creation of what could become Royal Mail’s biggest headache yet. The unconditional CMA approval, announced today, represents a complete about-face from the thorough investigation that had industry observers questioning whether…
The government’s proposed digital ID card system could finally address one of the courier industry’s most shameful open secrets: the systematic failure to properly verify that delivery drivers have the legal right to work in the UK. While ministers frame the digital ID cards as a solution to migrant “pull factors,” the reality is that…
A DPD delivery driver has managed to reach new depths of unprofessionalism by deliberately calling a customer “ugly” in an official delivery confirmation message, adding personal insults to the company’s already impressive portfolio of customer service failures. Rebecca Starr, 38, from Stevenage, was expecting an iPad and holiday clothes when the DPD driver made a…
The “solution” to Evri’s notorious home delivery problems from those “in the know” has always been simple: just get your parcel delivered to a ParcelShop instead. But there’s a growing problem with this advice, retailers are getting fed up with being Evri’s unpaid customer service department and are walking away in increasing numbers. The latest…
What a remarkable coincidence. Just four months after falling into foreign hands for the first time in its 508-year history, Royal Mail has magically managed to return to profit by doing what recently-privatised companies do best: gutting public services and calling it a “turnaround.” The postal service reported £12 million in operating profits for the…
Royal Mail has managed to make its already dismal delivery performance even worse since falling under foreign ownership, with a staggering one in four first-class letters failing to arrive on time during the first months of Czech billionaire Daniel Kretinsky’s stewardship. The beleaguered postal service delivered just 75.9% of first-class mail within the required one…
Royal Mail, DHL, and postal services across Europe have pulled the plug on US deliveries this week, as Donald Trump’s decision to scrap a key tax exemption threatens to upend international e-commerce and leave UK businesses scrambling for alternatives. The mass suspension, affecting everything from eBay sales to family gifts, comes just days before Friday’s…
A DPD warehouse worker, an Indian immigrant, has been sentenced after orchestrating a sophisticated parcel theft scheme that saw him divert valuable packages worth over £26,000 using fake labels, in the latest organised theft scandal to hit the UK courier industry. Amardeep Singh, 31, was paid £20 per parcel by an unknown criminal contact to…