Royal Mail has been handed a whopping £21 million fine by Ofcom for catastrophically failing to deliver letters on time, marking the third year in a row the 509-year-old postal service has been penalised for letting down millions of customers who simply aren’t getting what they pay for when they buy a stamp. The communications…
The unprecedented mass walkout by DPD drivers that began on October 7th is causing exactly the chaos you’d expect when a significant portion of the UK’s delivery network downs tools simultaneously. Service disruptions are now affecting hundreds of postcodes across England as self-employed couriers refuse to accept the devastating pay cuts being forced upon them.…
The issues at Yodel by InPost continue to drag on, with furious customers reporting that parcels remain stuck in transit for over three weeks following what the company has called a “software integration issue” with its newly acquired Yodel network. What was supposed to be a game-changing merger creating the UK’s third-largest delivery company has…
DPD drivers are staging what appears to be the first mass walkout in the company’s history, with couriers across the UK downing tools between October 7-9th in protest over devastating pay cuts that could leave some drivers up to £80 per day worse off. The unprecedented industrial action comes after DPD informed drivers that parcel…
A beloved Evri driver left with life-changing injuries after being dragged down a road by van thieves has become the focus of an extraordinary community fundraising effort that’s raised thousands of pounds in just 24 hours, highlighting both the dangers facing courier drivers and the appreciation customers feel for those who go above and beyond.…
A shocking discovery by a small business owner has exposed what may be happening to the thousands of ‘lost’ parcels that mysteriously “disappear” in Evri’s network every year – they’re ending up at auction houses where they’re sold for a fraction of their original value. Hayley Hanigan, who runs baby equipment rental company TinyExplorers, was…
Yet another Royal Mail price hike has been announced that will see small businesses paying significantly more for tracked parcel services from October 6th, despite the postal service’s catastrophically poor performance under foreign ownership continuing to deteriorate. The latest price increases target Royal Mail’s popular Tracked 24® and Tracked 48® business services, with small businesses…
Royal Mail has issued yet another service warning that will surprise absolutely nobody who’s been paying attention to the postal service’s steady decline under foreign ownership, announcing that deliveries to 20 UK postcodes face significant delays due to widespread staff shortages and operational failures. The latest excuse for poor service comes as the South Midlands…
A Yodel driver who suffered horrific injuries when three large dogs tore into her hand and exposed bone and tendons has finally received some measure of justice, nearly two years after an attack that highlights the dangerous working conditions faced by courier drivers across the UK. The driver was set upon by three Carpathian mountain…
The Competition and Markets Authority has handed Evri and DHL an unconditional victory, clearing their merger without any restrictions and paving the way for the creation of what could become Royal Mail’s biggest headache yet. The unconditional CMA approval, announced today, represents a complete about-face from the thorough investigation that had industry observers questioning whether…
The government’s proposed digital ID card system could finally address one of the courier industry’s most shameful open secrets: the systematic failure to properly verify that delivery drivers have the legal right to work in the UK. While ministers frame the digital ID cards as a solution to migrant “pull factors,” the reality is that…
A DPD delivery driver has managed to reach new depths of unprofessionalism by deliberately calling a customer “ugly” in an official delivery confirmation message, adding personal insults to the company’s already impressive portfolio of customer service failures. Rebecca Starr, 38, from Stevenage, was expecting an iPad and holiday clothes when the DPD driver made a…