A DPD delivery driver has managed to reach new depths of unprofessionalism by deliberately calling a customer “ugly” in an official delivery confirmation message, adding personal insults to the company’s already impressive portfolio of customer service failures. Rebecca Starr, 38, from Stevenage, was expecting an iPad and holiday clothes when the DPD driver made a…
The “solution” to Evri’s notorious home delivery problems from those “in the know” has always been simple: just get your parcel delivered to a ParcelShop instead. But there’s a growing problem with this advice, retailers are getting fed up with being Evri’s unpaid customer service department and are walking away in increasing numbers. Big names…
What a remarkable coincidence. Just four months after falling into foreign hands for the first time in its 508-year history, Royal Mail has magically managed to return to profit by doing what recently-privatised companies do best: gutting public services and calling it a “turnaround.” The postal service reported £12 million in operating profits for the…
Royal Mail has managed to make its already dismal delivery performance even worse since falling under foreign ownership, with a staggering one in four first-class letters failing to arrive on time during the first months of Czech billionaire Daniel Kretinsky’s stewardship. The beleaguered postal service delivered just 75.9% of first-class mail within the required one…
Royal Mail, DHL, and postal services across Europe have pulled the plug on US deliveries this week, as Donald Trump’s decision to scrap a key tax exemption threatens to upend international e-commerce and leave UK businesses scrambling for alternatives. The mass suspension, affecting everything from eBay sales to family gifts, comes just days before Friday’s…
A DPD warehouse worker, an Indian immigrant, has been sentenced after orchestrating a sophisticated parcel theft scheme that saw him divert valuable packages worth over £26,000 using fake labels, in the latest organised theft scandal to hit the UK courier industry. Amardeep Singh, 31, was paid £20 per parcel by an unknown criminal contact to…
Five Evri workers are facing court proceedings after a major theft investigation uncovered nearly £70,000 worth of stolen items at the company’s parcel hub near Junction 36, Hoyland Common. The scandal has rocked the Yorkshire depot, with two suspects already heading to Barnsley Magistrates’ Court for sentencing this week, while arrest warrants have been issued…
The bitter court battle over who actually owns troubled courier Yodel is now underway, with the High Court hearing the winner-takes-all case that will finally settle one of the most chaotic ownership disputes in UK business history. The dramatic showdown will determine whether InPost’s £106 million acquisition of the delivery firm was legitimate, or if…
What started as Evri’s well-intentioned move towards “net-zero targets” and reducing paper waste has turned into a customer service nightmare that’s been quietly costing customers money for months. Back in May, Evri announced they were ditching those familiar blue paper receipt slips at ParcelShops in favour of digital receipts sent via email. Sounds sensible enough…
The Competition and Markets Authority formal investigation into Evri’s proposed merger with DHL’s UK e-commerce business is coming to a close, with sources close to the investigation relaying serious questions about whether the deal will actually make it across the finish line. The CMA launched an investigation back in June to examine whether the merger…
Evri has announced plans to hire 5000 new couriers following their proposed merger with DHL’s UK e-commerce business – a move that might sound impressive until you realise the company has spent the past year making it increasingly unattractive to actually work for them. The DHL Deal Driving Expansion The recruitment drive comes on the…
Royal Mail faces fresh scrutiny after Ofcom launched another investigation into the postal giant’s woeful delivery performance, with almost a quarter of first-class mail arriving late. But critics aren’t just pointing fingers at poor management – they’re suggesting something far more sinister. MPs and industry watchers are increasingly convinced that Royal Mail has been deliberately…